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Returns

We aim to have enough information/imagery on our Website to ensure you love each and every Basemint item you purchase.



If for any reason you aren't happy with your purchase, or if the size or fit is incorrect, please contact us at hello@basemint.com.au within 3 business days of receiving your order so we can assist you in your return.



If the item is faulty, we are happy to try and replace it for you! If we are unable to replace the faulty item, a refund will be processed. Please contact us on hello@basemint.com.au if the item you receive is faulty. We will then advise a Return Authorization number and instructions on return.


If you simply change your mind, or if the item is not the right style/size for you, we are happy to offer you an exchange, or a store credit to be used within 6 months.
Please email us within 3 days of receiving your parcel at hello@basemint.com.au to request an authorisation number for your return. Please do not send your items back until you have this.

We will need to receive the item back to us within 1 week of you obtaining a Return Authorisation number. 



Returns are to be sent to:

Basemint Pty Ltd
PO Box 957
Mitcham Shopping Centre SA 5062

Once we receive your parcel, the item(s) will be inspected and once approved a store credit issued. All shipping costs of returns are at your expense.

Please note we do not offer refunds for change of mind/size in accordance with Consumer Law.  

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